Application Process
It takes between 24-48 hours to assess an application depending on liability confirmation from the at fault party’s insurer. In many circumstances, however, we can provide an accident loan vehicle within the hour, so please email us to discuss your specific situation.
We require the following information from you:
- Your details, including your driver’s license number, motorcycle registration and insurance information
- Copy of your physical driver’s licence
- The at fault driver’s details, including their vehicle registration and insurance information
- Details about the vehicle accident
- Witness details (if applicable).
Yes, you can lodge an application with us now and upon approval, we can book you in for your desired future date.
Eligibility
Yes, if you’re not at fault in an accident with another vehicle, the business has a legal right to be put back into the position it was prior to the accident. This means that the business may be legally entitled to an accident loan vehicle whilst the motorcycle is being repaired, or until it is deemed a total loss.
We provide accident loan vehicle to suit all our customers’ needs, subject to availability.
It is important in any accident to ensure you get the details of the other driver, regardless of fault, including motorcycle registration and insurance information.
Unfortunately, without these details we are unable to assist, as the cost of the accident loan vehicle is recovered through the at fault party or their insurer.
As long as you are the not at fault driver and you meet our eligibility criteria, then we can help you with an accident replacement vehicle.
VTP Recoveries can only assist not at fault drivers who have been in an accident with an insured at fault driver. If your motorcycle was stolen and you have insurance, we recommend contacting your insurance provider.
VTP Recoveries exists to assist drivers who are not at fault in an accident. If you were at fault, we suggest that you speak with your insurance provider if you have a hire vehicle inclusion in your policy.
Yes, if you are the not at fault driver and you meet our eligibility criteria, we can assist you.
Yes, if you meet our eligibility criteria and are the not at fault driver in an accident, we can provide you with an accident replacement vehicle for the duration of the repairs.
Drivers are required to hold a current and valid learner, provisional, or full Australian driver’s license. Please note: Learner or Provisional license holders are subject to our prior approval.
You will also be required to satisfy criteria in respect to insurance, driving record and physical & mental capacity, as detailed in the agreement.
Yes, under Australian law, you are entitled to a like-for-like accident replacement vehicle if the accident wasn’t your fault regardless of whether you have insurance.
I had a motorcycle accident with a farm animal or pet. Am I eligible for an accident loan vehicle?
We provide vehicles to not at fault drivers who have been in a collision involving a vehicle owned or operated by another insured party. If your vehicle has been damaged by a straying animal (farm animal or pet) that has an owner and fault is acknowledged, you may be eligible for an accident replacement vehicle. Please contact us to discuss your eligibility.
We provide vehicles to not at fault drivers who have been in a collision involving a vehicle owned or operated by another insured party. In the case of a collision with a kangaroo or wild animal, we recommend reaching out to your insurer.
Yes, we offer accident loan motorcycle to international license holders.
If the at fault party disputes liability, we can’t provide you with an accident loan car until liability is confirmed. However, we will contact the at fault driver’s insurer and confirm if there is a dispute in liability.
Yes, if you are the not at fault driver and you meet our eligibility criteria, we can assist you
VTP Recoveries offers accident loan vehicles to eligible drivers who have been involved in a vehicle accident that wasn’t their fault. We suggest you talk to a hire vehicle company.
To find out if you are eligible, you can complete our form online on our contact page. We will then get back to you as soon as we can.
Unfortunately, if you’re aware the at fault driver does not have insurance, in this instance, we won’t be able to help you with an accident replacement vehicle. Please get in touch with your own insurer for assistance. In some circumstances, we will pursue the at fault driver who is liable for damages. If the at fault driver is not insured, our team will discuss this with you and assist you through the process. However, it may limit the extent of the support we are able to provide.
If you are the not at fault driver and you meet our eligibility criteria, we can assist you even if you aren’t covered for a hire vehicle through your insurance policy.
Our accident replacement vehicles are only available for eligible drivers who are not at fault in an accident with an insured at fault driver. Unfortunately, we can’t assist in this scenario.
Yes, if you meet our eligibility criteria and are the not at fault driver in an accident, we would be happy to assist you with an equivalent accident replacement vehicle to your own vehicle for the duration of the repairs.
Some of the reasons you will not be eligible include:
- If you aren’t able to provide the at fault driver’s details
- the at fault driver is not insured
- you are the at fault party
- the at fault driver was under the influence of drugs or alcohol
- the accident happened due to a medical episode
- the accident happened due to the flashing lights from an ambulance or police vehicle
- a secondary vehicle was not involved. Please contact our team to find out about your eligibility.
f you are the not at fault driver, we can help you to arrange a towing service* and book an Uber for you, at no cost to you. Pending liability and availability, we can often deliver an accident loan vehicle to you at the scene of the accident.
Existing Customers
Smoking is NOT permitted in any of our accident loan vehicles and will incur an additional cleaning fee.
Please email our team and we’ll be able to assist you with your query.
Pets are not allowed in any of our accident loan vehicles and will incur an additional cleaning fee. Assistance animals are an exception, so please contact our team to register for this.
Please email us so that a member of our team can assist you.
All our vehicles are provided to our customers with a full fuel tank and, like any rental vehicle, need to be returned to us with a full tank of fuel to avoid additional charges.
Email us and we’ll follow up with the branch where you returned your motorcycle.
Please refer to the sticker on the vehicle.
Yes, please contact us at kandila@vtprecoveries.com for assistance. You will need to provide the additional driver’s full name and a copy of the front and back of their driver’s license.
No, you don’t need to deep clean the vehicle, but you do need to return it in a similar condition to what it was in when you received it.
In the event of malicious damage (intending to cause damage to the property, or an intention to destroy it) to one of our vehicles, you may be liable for all losses and damages caused.
There are several reasons why your credit card may have been charged and the list below covers the most common reasons:
- Tolls + an administrative fee
- Traffic or parking infringements + an administration fee
- Additional fees if the vehicle is not returned in the same condition that you received it in
- Cleaning fees
- Refuelling charges.
Please contact us as soon as possible to inform us if you’ve had an accident so we can assist you.
Pursuant to the terms and conditions of your rental agreement, your damage liability fee will be reduced to zero, provided that:
- The accident is reported to us immediately
- Complete accident details including description, date and time of accident, location of accident and details of all parties involved are provided within 24 hours of occurrence; and
- The driver is fully licenced and an authorised driver (nominated on the rental agreement).
If you are unable to do so, you will be liable for the loss and damage caused.
There’s no charge to you as the not at fault driver, as this cost will be recovered as part of the total accident loan vehicle claim.
Other
We have an extensive fleet of vehicles available and will do our best to accommodate your needs, depending on availability of vehicles similar to your existing vehicle.
While we assist not at fault drivers with a loan vehicle after an accident, we do not assist with personal injury claims. If you have been injured, we encourage you to review:
VIC- www.tac.vic.gov.au
An accident replacement vehicle is a vehicle provided to not at fault drivers involved in an accident by credit hire businesses such as VTP Recoveries. Accident loan vehicle can be used while the damaged vehicle is being repaired or settlement of total loss is confirmed. The cost of an accident loan vehicle is recovered through the at fault party or their insurer.
We pride ourselves on being able to assist drivers across Victoria*
Our replacement vehicle booking team will advise the delivering branch that you have a colour preference, and we will do our best to provide it for you.
- We have helped over 50,000 Victorian drivers get back on the road with an accident loan vehicle.
- We have over 1000 5-star reviews on Productreview.com.au and have been awarded Victorian number one vehicle hire service for 3 consecutive years.
- We have an extensive range of fleet, which means we will do our best to provide you with a like-for-like vehicle.
- We deliver vehicles to you quickly – at the accident scene, repairer, home or office.
We service regional and metro areas.
“Like-for-like” means an equivalent vehicle to your vehicle that was involved in the not at fault accident. If we don’t have something similar available, we’ll discuss alternatives with you to ensure the loan vehicle suits your needs and lifestyle.
Payments & Charges
If the owner of the vehicle has registered the vehicle for business use, then the owner may be required to pay the GST component of the hire cost at the end of the hire period. The owner is entitled to claim back the GST on their Business Activity Statement (BAS). Get more information here: https://www.ato.gov.au/businesses-and-organisations/gst-excise-and-indirect-taxes/gst/claiming-gst-credits/when-you-can-claim-a-gst-credit
You will need to pay for these additional items as you would in your own vehicle. The at fault insurer will not cover the cost of these items.
Provided you assist us in the recovery process and otherwise act in accordance with the terms and condition of our agreement, you will be released from liability for the rental costs or legal fees associated with the recovery.
Under our agreement with you, you will not be liable for the rental costs provided you are not at fault, assist us in recovery of those costs from the at fault driver or their insurer and otherwise act in accordance with the terms and conditions of our agreement.
If we require your assistance in recovering the rental costs, this may include you having to provide documents, statements, and in very limited circumstances, court proceedings.
You are responsible for vehicle use costs such as:
- Fuel
- Tolls (and their related administrative fees)
- Traffic or parking infringements (and their related administrative fees).
In some circumstances, you may also be required to pay costs related to:
- Vehicle cleaning for a vehicle returned in poor condition
- Unacceptable wear & tear
- Excess or damage if you damage our vehicle and do not abide by the terms and conditions of our agreement.
Under our agreement with you, the not at fault driver, you won’t be liable for the rental costs as long as you are not at fault, you assist us in the recovery of the costs from the at fault party or their insurer, and otherwise act in accordance with the terms and conditions of our agreement.
If we require your assistance in recovering the rental costs, this may include you having to provide documents, witness statements, and in very limited circumstances, court proceedings.
You’ll still need to pay for petrol, tolls and infringements as you would in your own vehicle.
We collect your credit card details in case we need to process charges at the end of your hire such as:
- Fuel (if you return the vehicle with less fuel that when it was provided to you)
- Tolls
- Traffic or parking infringements
- Vehicle cleaning (if the vehicle is returned dirty)
- Unacceptable wear & tear
- Excess or damage
- Administrative costs.
Pick Up & Return
Yes, we can arrange to deliver and collect the vehicle at a time and location that are convenient to you, including your home, office or the panel shop where your vehicle is being repaired.
Eligible customers can enjoy an accident replacement vehicle for the duration of the repairs. In the event of a total loss, you can keep the accident loan vehicle until you receive the settlement on your damaged vehicle
Rights & Obligations
As the not at fault driver, what are my obligations when I get a loan vehicle from VTP Recoveries?
Your obligations are to comply with the terms of our agreement with you which includes:
- Acting in the best interest of VTP Recoveries.
- Not holding up the recovery of the rental costs from the at fault party.
- Providing all documents reasonably required (for example, a copy of your physical driver’s licence).
- Being open and honest with us, and not misleading us in any way.
- Not releasing or purporting to release the at fault party from any of your rights in respect to the accident.
- Providing us with assistance in the recovery process as required, which may include providing documents, witness statements and in very limited circumstances, court proceedings.
- Advising us promptly when your car repairs are complete, or you are notified of a total loss settlement.
Using our services shouldn’t impact your current policy. When the accident isn’t your fault, you’ve got rights that mean you don’t have to make a claim against your own insurance policy and the cost of the hire will be recovered from the at fault party or their insurer.
If you’re not at fault in an accident with another vehicle, it’s your legal right to be put back into the position you were in prior to the accident. This means being provided with an accident loan vehicle similar to your own while your vehicle is being repaired, or until your total loss settlement is confirmed.